Privacy Policy
Last updated: 31 August 2026
Pest In The West respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how Pest In The West collects, uses, stores and protects personal information provided to us through our website, by telephone, email, online enquiry, or when providing pest control and termite management services.
Personal Information We Collect
The types of personal information we may collect include:
Your name,
Residential or business address
Email address
Telephone number
Details provided through our website enquiry or quote forms
Information about the property or pest issue for which you have contacted us
Details relating to services we have provided or quoted
Communications between you and Pest In The West
We only collect information that is reasonably necessary for our business activities and the services we provide.
How We Collect Personal Information
We generally collect personal information directly from you when you:
Contact us by telephone
SMS or email
Submit an enquiry or request a quote through our website
Book a pest control or termite service
Communicate with us regarding a service, inspection or treatmentProvide information to us while we are carrying out work at your property
Our website may also collect limited technical information through cookies and similar technologies used to operate, secure and understand the use of the website.
How We Use Your Personal Information
We may use your personal information to:
Respond to enquiries and quote requests
Arrange and provide pest control and termite management services
Contact you regarding appointments or services
Prepare quotes, invoices, inspection reports and other service documentation
Maintain our business and customer records
Follow up regarding the services we have provided
Improve our services and customer experience
Meet legal, regulatory, insurance, accounting or record-keeping requirements
We will not sell your personal information to third parties.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business or provide our services.
This may include disclosure to trusted service providers that assist with functions such as website hosting, email, business administration, accounting or other technology services.
We may also disclose personal information where:
You have consented to the disclosure
It is necessary to provide a service you have requested
We are required or authorised to do so by law
We take reasonable steps to limit disclosure to information that is necessary for the relevant purpose.
Website and Cookies
Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.
Cookies are small files stored on your device by your web browser. Depending on your browser settings, you may be able to disable or delete cookies. Some website features may not function as intended if cookies are disabled.
Our website may use services provided by third parties, including website hosting and analytics providers. These services may collect technical information such as browser type, device information, pages visited and general usage information.
Third-Party Websites
Our website may contain links to third-party websites.
Pest In The West is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or within business records and systems used to operate Pest In The West.
No method of electronic transmission or storage can be guaranteed to be completely secure. However, we take reasonable precautions appropriate to the information we hold.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, taxation, insurance and business record-keeping requirements.
When personal information is no longer reasonably required, we may securely destroy or de-identify it where appropriate.
Accessing or Correcting Your Personal Information
You may contact us if you would like to request access to personal information we hold about you or if you believe information we hold is inaccurate or out of date.We may need to verify your identity before providing access to personal information.
If you believe any information we hold about you is incorrect, please contact us so we can take reasonable steps to update our records.
Privacy Enquiries and Complaints
If you have a question or concern about how Pest In The West has handled your personal information, please contact us using the details below.
We will consider your enquiry or complaint and endeavour to respond within a reasonable period.
If the Australian Privacy Principles apply to the circumstances and you are not satisfied with our response to a privacy complaint, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or applicable requirements .
The current version will be published on our website.
Contact Us
Pest In The West
Email: pestinthewestsydney@gmail.com
Phone: 0422 363 988
