Frequently Asked Questions

  • We use APVMA-registered products and apply them according to label directions. Children and pets should remain away from treatment areas during the service and for the period advised by your technician.

    Before treatment, please put away toys, pet bedding, food and water bowls. We do not apply residual pest-control products directly to children’s play equipment.

  • Pest control costs vary depending on the type of pest, the size of your property, the level of infestation and the treatment required. Some pest problems may also require follow-up treatments or an ongoing pest-management plan.

    For an accurate quote, complete our online form with details about your property and the pest activity you have noticed. You can also upload photos to help us assess the problem.

  • We provide treatment and management solutions for:

    • Ants, cockroaches and German cockroaches

    • Spiders, silverfish and carpet beetles

    • Rats, mice and other rodents

    • Fleas, ticks and bed bugs

    • Flies, fruit flies, mosquitoes and pantry moths

    • Wasps, European wasps and bees

    • Termites and bird lice

    • Possums and pest birds

    Unsure what pest you have? Send us a photo, and we’ll help identify it and recommend the appropriate service.

  • Light rain may not affect every treatment, but heavy or persistent rain can make some outdoor applications unsuitable. We’ll assess the conditions and contact you if the outdoor portion of your service needs to be rescheduled.

    This helps ensure the treatment is effective and prevents product runoff into stormwater drains. Indoor treatments can generally proceed as planned.

  • You may continue to notice some pest activity after treatment, and activity can temporarily increase as pests are disturbed from their hiding places. The treatment may take time to achieve its full effect.

    The timeframe varies depending on the pest, infestation level and treatment used. Contact us if activity continues beyond the period advised by your technician.

  • A nearby infestation doesn’t necessarily mean your property is affected, but some pests can move between neighbouring homes. Check for signs of activity, remove possible food and water sources, and seal entry points where practical.

    If you’re concerned, we can inspect your property and recommend suitable preventative measures or treatment if required.

  • We recommend a professional termite inspection at least every 12 months, or every six months for higher-risk properties. Regular inspections can help detect termite activity earlier and reduce the risk of extensive damage.

    The recommended frequency may vary depending on your property, location and existing termite-management system. NSW Government guidance also recommends combining an effective termite-management system with regular inspections. NSW Government.

  • For ongoing protection against common pests such as ants, cockroaches and spiders, we generally recommend having your home professionally treated every 12 months.

    However, the ideal frequency may vary depending on the property, surrounding environment, pest activity and treatment used. Properties with ongoing or higher levels of pest activity may benefit from more frequent treatments. We can recommend a suitable schedule after assessing your home.

  • Please move loose items approximately 30 centimetres away from walls and skirting boards where practical. Put away children’s toys, pet items, feeding bowls, clothes and other belongings from areas being treated. Keep children and pets away during treatment and for the period advised by your technician.

    We’ll let you know before your appointment if any additional preparation is required.

  • This depends on the treatment being carried out. We use APVMA-registered products and always apply them according to their label directions. Where required, we’ll advise you how long to remain away from treated areas.

    Please let us know beforehand if babies, children, pregnant people, pets or anyone with asthma, allergies or other sensitivities will be present so we can provide appropriate instructions.

  • Our general pest-control treatment covers common cockroaches, ants, spiders and silverfish. German cockroach infestations require a specialised treatment and are not included in standard general pest control.

    If German cockroach activity is identified, we’ll explain the recommended treatment, any required follow-up visits and the additional cost before proceeding.

  • We treat accessible internal and external areas where pests are active or likely to enter. Depending on the service, this may include skirting boards, roof voids, sheds, fences, gardens, windows, pathways, driveways and other problem areas.

    Sensitive areas such as edible gardens, fishponds, water tanks and children’s play equipment are avoided or treated only with an appropriate method. Your technician will explain which areas are included before treatment begins.

  • Depending on the pest problem, we may use liquid treatments, gels, baits or dusts. Termite solutions may include chemical barriers, baiting and monitoring systems or termite dusting.

    After assessing your property, we’ll recommend the most appropriate treatment for your situation. All products are APVMA-registered and applied according to label directions.

  • To avoid reducing the effectiveness of the treatment, please do not mop treated areas or along skirting boards for at least 48 hours. Other areas can be cleaned as usual unless your technician advises otherwise.

    Keep children and pets away from indoor and outdoor treatment areas until they are completely dry or for the period advised by your technician.

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